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SVL Customer Service Survey

In an effort to meet our customer needs and improve our customer service SVL Analytical, Inc. is seeking your feedback.

If you want us to contact you PLEASE leave your email address or phone number in the final comments box.  

We value your feedback and appreciate your time in completing this short survey.
There are 6 questions in this survey.
This survey is anonymous.

The record of your survey responses does not contain any identifying information about you, unless a specific survey question explicitly asked for it.

If you used an identifying token to access this survey, please rest assured that this token will not be stored together with your responses. It is managed in a separate database and will only be updated to indicate whether you did (or did not) complete this survey. There is no way of matching identification tokens with survey responses.

(This question is mandatory)
How satisfied/dissatisfied are you with our services?
How long have you been a customer of SVL Analytical, Inc?
(This question is mandatory)
How confident are you in SVL Analytical's ability to handle your samples in a technically proficient manner?
(This question is mandatory)
How satisfied are you with the way SVL handles your complaints or questions about your data?
(This question is mandatory)
How likely are you to continue using our services?
Do you have any additional comments, questions or suggestions?  Enter your email/phone number if you would like an SVL representative to contact you.