SVL Customer Service Survey

In an effort to meet our customer needs and improve our customer service SVL Analytical, Inc. is seeking your feedback.

If you want us to contact you PLEASE leave your email address or phone number in the final comments box.  

We value your feedback and appreciate your time in completing this short survey.

There are 6 questions in this survey.

A note on privacy
This survey is anonymous.
The record of your survey responses does not contain any identifying information about you, unless a specific survey question explicitly asked for it. If you used an identifying token to access this survey, please rest assured that this token will not be stored together with your responses. It is managed in a separate database and will only be updated to indicate whether you did (or did not) complete this survey. There is no way of matching identification tokens with survey responses.

1 How satisfied/dissatisfied are you with our services?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
2 How long have you been a customer of SVL Analytical, Inc?
I am not yet a customer
Less than one year
One to two years
Three (3) or more years
No answer
3 How confident are you in SVL Analytical's ability to handle your samples in a technically proficient manner?
Very confident
Confident
Neutral
Not Confident
4 How satisfied are you with the way SVL handles your complaints or questions about your data?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
5 How likely are you to continue using our services?
Extremely likely
Very likely
Somewhat likely
Not at all likely
6 Do you have any additional comments, questions or suggestions?  Enter your email/phone number if you would like an SVL representative to contact you.